A New White Paper by C&A Health
For decades, the challenge of patient understanding has been framed as a problem of “low health literacy,” a deficit on the part of the individual. This perspective is now obsolete. A fundamental paradigm shift is underway, moving the focus from a patient’s “capacity to obtain” information to a healthcare organization’s responsibility to “equitably enable individuals to find, understand, and use” it.
The “health literacy problem” is not a failure of the patient but a critical strategic challenge and a profound opportunity for healthcare organizations.

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